Privacy Policy

1. Introduction

RadianceRx ("we," "our," or "us") is committed to protecting your privacy and safeguarding your personal health information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our pharmacy or use our services.

We comply with the Health Insurance Portability and Accountability Act (HIPAA) and all applicable state and federal privacy laws.

2. Information We Collect

2.1 Protected Health Information (PHI)

We collect and maintain the following health information:

• Personal identification (name, address, date of birth, contact information)
• Medical history and current health conditions
• Prescription information and medication history
• Insurance information and payment details
• Healthcare provider information
• Allergies and adverse drug reactions

2.2 Website Information

• Contact form submissions (name, email, phone, message)
• Prescription refill and transfer requests
• Browser type and device information
• IP address and usage data
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

• Treatment: Dispensing medications, providing pharmaceutical care, and consulting with your healthcare providers
• Payment: Processing insurance claims and billing for services
• Healthcare Operations: Quality improvement, staff training, and business management
• Communication: Sending prescription refill reminders, health information, and service updates
• Legal Compliance: Meeting regulatory requirements and legal obligations
• Safety: Drug interaction screening and allergy checking

4. Information Sharing and Disclosure

We may share your information with:

• Healthcare Providers: Your doctors, specialists, and other healthcare professionals involved in your care
• Insurance Companies: For claims processing and payment
• Pharmacy Benefit Managers: For prescription coverage verification
• Business Associates: Third-party service providers who assist with our operations (under HIPAA-compliant agreements)
• Legal Authorities: When required by law, court order, or for public health and safety purposes
• Family Members: Only with your written authorization or as permitted by law

5. Your Privacy Rights

Under HIPAA, you have the right to:

• Access: Request and receive a copy of your health information
• Amendment: Request corrections to your health information
• Accounting: Receive a list of certain disclosures we've made
• Restrictions: Request limitations on how we use or share your information
• Confidential Communications: Request communications in a specific way or at a specific location
• Paper Copy: Receive a paper copy of this Privacy Policy
• Complaint: File a complaint if you believe your privacy rights have been violated

6. Data Security

We implement comprehensive security measures to protect your information:

• Secure, encrypted data storage and transmission (SSL/TLS)
• Access controls and authentication systems
• Regular security audits and vulnerability assessments
• Employee training on privacy and security protocols
• Physical security measures for paper records
• Secure disposal of sensitive information
• Backup and disaster recovery procedures

7. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality and performance
• Provide personalized content and features

You can control cookies through your browser settings. However, disabling cookies may limit some website features.

8. Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children without parental consent. If you believe we have collected information from a child, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising privacy rights

11. Data Retention

We retain your health information as required by state and federal laws, typically for a minimum of 7 years from the date of last service. Website data is retained for as long as necessary for business purposes and legal compliance.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new "Last Updated" date. Significant changes will be communicated through our website or direct notification.

13. Contact Information

14. Filing a Complaint

If you believe your privacy rights have been violated, you have the right to file a complaint with:

You will not be penalized or retaliated against for filing a complaint.